Privacy policy

Last Updated: May 16, 2026

Fragrance Fusion operates this website, store, and all related services, content, products, tools, and features to provide customers with a secure and personalized shopping experience (“Services”). Fragrance Fusion is powered by Shopify, which helps us deliver and maintain these Services efficiently.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information depending on how you use our Services:

Personal Details

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

Payment Information

  • Payment method details

  • Transaction confirmations

  • Billing information

Note: Payment information is processed securely through trusted payment providers and is not stored directly by us.

Account Information

  • Login credentials

  • Account preferences and settings

  • Saved wishlist or shopping cart items

Order & Shopping Activity

  • Products viewed or purchased

  • Order history

  • Returns, exchanges, or cancellations

Communication Information

  • Messages sent through email, WhatsApp, forms, or customer support

Technical & Device Information

  • IP address

  • Browser type

  • Device identifiers

  • Website interaction data

  • Cookies and usage analytics

2. How We Collect Information

We collect personal information in several ways, including:

  • Directly from you when placing orders, creating accounts, or contacting us

  • Automatically through cookies and website technologies

  • Through Shopify and third-party service providers

  • From marketing or advertising partners where permitted by law

3. How We Use Your Information

We use your personal information to:

Process Orders & Deliver Services

  • Confirm and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Handle returns or exchanges

  • Provide order updates and customer support

Improve Customer Experience

  • Personalize your shopping experience

  • Recommend products based on browsing or purchase activity

  • Improve website performance and usability

Marketing & Promotions

  • Send promotional emails, offers, or updates

  • Display relevant advertisements on our website or third-party platforms

You may unsubscribe from marketing communications at any time.

Security & Fraud Prevention

  • Detect suspicious or unauthorized activity

  • Protect customer accounts and transactions

  • Maintain website and payment security

Legal & Compliance Purposes

  • Comply with legal obligations

  • Respond to lawful requests from authorities

  • Enforce our store policies and terms

4. Sharing of Personal Information

We may share your information with trusted third parties only when necessary, including:

  • Shopify and website service providers

  • Payment processors

  • Shipping and courier partners

  • Marketing and analytics providers

  • Customer support and technical service providers

We may also share information:

  • When required by law

  • To protect our business and customers

  • During business transfers, mergers, or restructuring

5. Shopify Services

Our store is hosted on Shopify. Shopify may collect and process personal information to help operate, improve, and secure the platform.

To learn more about how Shopify handles personal data, please review Shopify’s privacy policy.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember customer preferences

  • Analyze traffic and user behavior

  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any external sites they visit.

8. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age permitted by applicable law.

If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Data Security & Retention

We take reasonable steps to protect your personal information using secure technologies and systems. However, no online platform can guarantee absolute security.

We retain personal information only as long as necessary to:

  • Provide Services

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

10. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw marketing consent

  • Request a copy of your stored information

To exercise any of these rights, please contact us using the details below.

11. International Data Transfers

Your information may be processed or stored outside your country of residence through Shopify or third-party service providers.

Where required, appropriate safeguards are used to protect transferred personal data.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page along with the revised “Last Updated” date.

13. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, you may contact us:

Fragrance Fusion
7th Avenue, Mayfair, Johannesburg, GP, 2108, ZA

Email: fragrancefusionsa@gmail.com
WhatsApp: 076 136 3125
Mobile: 072 367 8744