Terms of service

Last Updated: May 16, 2026

1. Overview

Welcome to Fragrance Fusion. Throughout these Terms, the words “we”, “us”, and “our” refer to Fragrance Fusion. We operate this website and related services to provide customers across South Africa with a convenient and premium fragrance shopping experience.

These Terms of Service (“Terms”) apply to your use of our website, products, services, and all related content. By accessing or using our Services, you agree to comply with these Terms and our Privacy Policy.

If you do not agree with these Terms, please discontinue use of our website and Services.

2. Eligibility & Account Responsibilities

By using our Services, you confirm that:

  • You are at least 18 years old, or

  • You have permission from a parent or legal guardian

You agree to provide accurate, current, and complete information when placing orders or creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

3. Products & Availability

We strive to display our fragrances and products as accurately as possible. However:

  • Product packaging or appearance may vary slightly from images shown online

  • Fragrance performance and longevity may differ between individuals

  • Product availability may change without notice

We reserve the right to:

  • Limit product quantities

  • Refuse sales

  • Discontinue products at any time

4. Orders & Acceptance

Placing an order does not guarantee acceptance of that order.

We reserve the right to refuse, cancel, or limit orders due to:

  • Stock availability

  • Pricing errors

  • Payment issues

  • Suspicious or fraudulent activity

If your order is cancelled after payment, an applicable refund will be processed.

Products purchased from Fragrance Fusion are intended for personal use only and not for resale unless authorized in writing.

5. Pricing & Payments

All prices displayed on our website are in South African Rand (ZAR).

Prices may change without prior notice.

Unless otherwise stated:

  • Delivery fees are excluded from product pricing

  • Additional charges may apply at checkout

You agree to provide valid billing and payment information and to keep those details updated.

We reserve the right to cancel transactions suspected of fraud or misuse.

6. Shipping & Delivery

Fragrance Fusion delivers throughout South Africa.

Estimated delivery times are provided for convenience only and may vary depending on:

  • Courier operations

  • Delivery location

  • Weather or external delays

Risk and responsibility for products pass to you once the order is handed over to the courier partner.

Customers are responsible for providing accurate shipping information.

7. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

To qualify for a return:

  • Products must remain unused and unopened

  • Proof of purchase is required

  • Requests must be submitted within the allowed return period

Certain products may not qualify for returns, including:

  • Opened fragrances

  • Sale items

  • Gift cards

  • Samples

We reserve the right to decline returns that do not meet our policy requirements.

8. Intellectual Property

All content on this website, including:

  • Logos

  • Branding

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Written content

is the property of Fragrance Fusion or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, copy, or exploit any content without written permission.

9. Third-Party Services & Links

Our website may contain links to third-party websites, applications, or tools.

We are not responsible for:

  • Third-party content

  • Security practices

  • Privacy policies

  • Website availability

Use of third-party services is at your own risk.

10. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy and applicable South African privacy regulations.

Our website is powered by Shopify, which may also process certain customer information to support our Services.

11. User Reviews & Submissions

If you submit reviews, suggestions, feedback, testimonials, or other content to us, you grant Fragrance Fusion the right to:

  • Use

  • Edit

  • Publish

  • Share

  • Reproduce

such content for operational or marketing purposes without compensation.

You agree not to submit unlawful, misleading, offensive, or false information.

12. Accuracy of Information

We aim to keep all information accurate and updated, but occasional errors may occur relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Availability

  • Shipping details

We reserve the right to correct errors or cancel orders affected by inaccurate information.

13. Prohibited Uses

You agree not to use our website or Services for:

  • Illegal activities

  • Fraudulent transactions

  • Uploading harmful software or malicious code

  • Harassment or abusive behavior

  • Violating intellectual property rights

  • Attempting unauthorized access to systems or data

Violation of these Terms may result in suspension or permanent termination of access.

14. Disclaimer of Warranties

Our Services and products are provided on an “as is” and “as available” basis.

We do not guarantee:

  • Uninterrupted website access

  • Error-free operation

  • Complete accuracy of information

  • Continuous product availability

Use of the Services is at your own risk.

15. Limitation of Liability

To the fullest extent permitted under South African law, Fragrance Fusion shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or revenue

  • Data loss

  • Delivery delays outside our control

  • Service interruptions

Nothing in these Terms limits any rights available under applicable consumer protection laws.

16. Indemnification

You agree to indemnify and hold harmless Fragrance Fusion, its employees, affiliates, suppliers, and service providers against claims, liabilities, damages, or expenses arising from:

  • Your misuse of the Services

  • Your breach of these Terms

  • Your violation of applicable laws or third-party rights

17. Severability

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will remain fully valid and enforceable.

18. Termination

We reserve the right to suspend or terminate access to our Services at any time if:

  • These Terms are violated

  • Fraudulent or abusive activity is detected

  • Required by law

Any obligations or liabilities incurred before termination will survive termination.

19. Governing Law

These Terms of Service are governed by the laws of South Africa.

Any disputes arising from the use of our Services shall be subject to the jurisdiction of South African courts.

20. Changes to These Terms

We may update these Terms of Service from time to time.

Changes become effective once published on this page. Continued use of our website after updates means you accept the revised Terms.

21. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Fragrance Fusion
7th Avenue, Mayfair, Johannesburg, GP, 2108, ZA

Email: fragrancefusionsa@gmail.com
WhatsApp: 076 136 3125
Mobile: 072 367 8744