Shipping policy

Last Updated: May 16, 2026

1. Introduction

Thank you for shopping with Fragrance Fusion.

We are committed to providing a reliable and efficient delivery experience across South Africa. This Shipping Policy outlines our delivery process, estimated shipping times, tracking information, and customer responsibilities.

2. Delivery Coverage

Fragrance Fusion currently ships nationwide throughout South Africa.

At this time, international shipping is not available. Customers outside South Africa may contact us directly for special shipping inquiries.

3. Shipping Options & Fees

Standard Shipping

  • Standard delivery fee: R160

  • Free standard shipping on qualifying orders above R2500

  • Estimated delivery timeframe: 2–7 business days

Express Shipping

  • Express shipping options may become available in the future

  • Estimated delivery timeframe (where available): 1–3 business days

Shipping costs are calculated and displayed during checkout before payment is completed.

4. Order Processing

Orders are typically processed and dispatched within 1–4 business days.

Please note:

  • Orders are not processed on weekends or public holidays

  • Orders placed after business hours may be processed on the next working day

  • During promotions, holidays, or high-volume periods, processing times may be slightly extended

Once your order is dispatched, you will receive confirmation via email or SMS.

5. Estimated Delivery Times

Delivery timelines are estimates only and may vary depending on:

  • Courier operations

  • Delivery destination

  • Weather conditions

  • Public holidays

  • Remote or rural locations

  • Unexpected delays outside our control

While we aim to deliver within the estimated timeframe, delays may occasionally occur.

6. Order Tracking

Once your parcel has been shipped, you will receive:

  • A shipping confirmation message

  • A courier tracking number

You may use the tracking number on the courier’s website to monitor delivery progress in real time.

Please allow up to 24 hours for tracking updates to appear after dispatch.

If your tracking information does not update after a reasonable period, please contact us for assistance.

7. Delivery Address & Customer Responsibilities

Customers are responsible for providing:

  • A complete and accurate delivery address

  • A valid contact number

  • Any necessary delivery instructions during checkout

Fragrance Fusion is not responsible for delays or failed deliveries caused by:

  • Incorrect address information

  • Recipient unavailability

  • Restricted access locations

If you notice an address error after placing an order, please contact us immediately before dispatch.

8. Delivery Attempts

Deliveries may require a signature from the recipient or an authorised person.

If delivery cannot be completed:

  • The courier may attempt redelivery

  • The parcel may be redirected for collection according to courier procedures

Additional delivery fees may apply if parcels are returned due to failed delivery attempts.

9. Risk of Loss

Ownership and risk of loss transfer to the customer once the order has been handed over to the courier partner.

We strongly recommend monitoring your shipment and ensuring someone is available to receive the parcel.

10. Lost, Delayed, or Damaged Parcels

Damaged Deliveries

If your parcel arrives damaged or appears tampered with:

  • Contact us within 24 hours of delivery

  • Provide clear photos of:

    • Outer packaging

    • Inner packaging

    • Product condition

Lost Parcels

If your shipment appears lost in transit, please contact us immediately so we can open an investigation with the courier company.

Resolution timelines may vary depending on the courier’s process.

Delayed Deliveries

Although delays may occur outside our control, we will do our best to assist and provide updates where possible.

11. Incorrect or Missing Items

If you receive:

  • An incorrect item, or

  • An incomplete order

please contact us within 7 days of receiving the parcel with:

  • Your order number

  • Photos of the received items

  • Details of the issue

We will work to resolve the matter as quickly as possible.

12. Returns & Exchanges

Returns and exchanges are governed by our Return & Refund Policy.

Original shipping fees are generally non-refundable unless:

  • Required by law, or

  • The return is due to our error

13. Policy Updates

Fragrance Fusion reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective once posted on this page together with the revised “Last Updated” date.

14. Contact Information

For shipping, delivery, or tracking assistance, please contact:

Fragrance Fusion
7th Avenue, Mayfair, Johannesburg, GP, 2108, ZA

Email: fragrancefusionsa@gmail.com
WhatsApp: 076 136 3125
Mobile: 072 367 8744